1. Home
  2. Frequently Asked Questions
Straightforward answers to the most common questions

11cc FAQ – Quick and Straightforward Answers

Here we've gathered the questions that come up most often among 11cc: registration, Pix deposits, withdrawals, bonuses, bets on Brasileirão, UFC, live casino, account security, and responsible gambling. If you can't find what you're looking for, our human support team is available 24/7.

Over 40 questions answered Always in Brazilian Portuguese Regularly updated 24h human support whenever you need it
40+
Questions and answers available
24h
Human support available every day
<2min
Average live chat response time
8
Organized question categories

How to Use This FAQ Page

Find answers fast by searching keywords or browsing by category

Keyword Search

Use the search field below to find answers by typing the topic you're looking for — "Pix", "bonus", "withdrawal", "registration", "UFC", etc. Results filter automatically as you type.

Real-time filter
Organized Categories

Questions are divided into eight categories: Registration, Deposits, Withdrawals, Bonuses & Promotions, Sports Betting, Casino, Account & Security, and Responsible Gambling. Click on a tab to filter.

8 categories
24h Human Support

Didn't find your answer here? Our support team is available 24 hours a day via live chat, WhatsApp, and email. Human support, in Brazilian Portuguese, with no chatbot as the first point of contact.

Human, not a bot
Pix Answers

Questions about Pix deposits and withdrawals are the most common ones received by 11cc. We cover everything: processing times, minimum and maximum limits, accepted keys, what to do if your Pix doesn't arrive, and more.

Instant Pix
Everything About Bonuses

Welcome bonus, rollover, free bets, cashback, and ongoing promotions — we explain how every type of offer at 11cc, how to redeem it, when the balance becomes available for withdrawal, and what the conditions are.

Clear Rules
Security & Privacy

We explain how 11cc protects your data, how identity verification (KYC) works, what to do if you suspect unauthorized access to your account, and how to enable two-step verification for extra security.

SSL + LGPD

FAQ by Category

Use the search bar or click a category to filter questions

No results found for that search term.
Try a different search term or contact our support team.

Talk to support →
Registration

Signing up at 11cc is free and takes about 3 minutes on average. Go to Sign up, fill in your full name, CPF, date of birth, email address, and phone number, create a strong password, and confirm that you are 18 or older. Once you verify your activation email, your account is ready for your first deposit. Your CPF is validated automatically and only one account is allowed per holder.

No. Creating an account on 11cc is completely free — no sign-up fee, no subscription, and no account maintenance costs. You only deposit if and when you're ready to start betting. The minimum deposit via Pix is R$ 20.00, but there's no obligation to deposit after registering.

No documents are required when creating your account. You just need to fill in your personal details and confirm your email. Full identity verification (KYC) — submitting a government-issued ID and proof of address — is only required at the time of your first withdrawal or when your cumulative withdrawal amount exceeds R$ 2,000.00. This process is done once and typically takes up to 24 hours after submission.

No. The 11cc allows only one account per CPF. Any attempt to create multiple accounts — using different emails, different devices, or any other method — is automatically detected and results in the closure of all accounts linked to that CPF. Any bonus balance obtained through duplicate accounts will be forfeited without exception, in accordance with the Terms and Conditions.

First, check your spam or junk folder — automated emails often end up there. If it's not there, wait up to 5 minutes and check again. If the email still hasn't arrived, use the "Resend confirmation email" option on the 11cc login screen 11cc. The activation link expires in 24 hours. If the issue persists, contact our support via live chat and provide the email address and CPF you registered with.
Deposits

Pix deposits are credited to your 11cc account 11cc in seconds — in practice, almost instantly after confirmation from your bank. In the event of instability in the Central Bank's Pix system, the timeframe may extend to up to 10 minutes, but this is rare. If after 15 minutes your balance still hasn't appeared, contact support with your Pix payment receipt (EndToEndId).

The minimum deposit via Pix at 11cc is R$ 20.00. For boleto bancário, the minimum may vary — check the financial section of your account for the current amount. Credit card, Mercado Pago, and PicPay also have specific minimums shown at the time of the transaction. There is no fixed maximum for deposits — limits may apply based on your account's responsible gambling settings.

The 11cc accepts all major Brazilian payment methods:
  • Pix — instant, available 24h, any bank (Nubank, Itaú, Bradesco, Banco do Brasil, Santander, etc.);
  • Boleto bancário — processed within 2 business days;
  • Credit and debit card — Visa and Mastercard, credit in up to 6 installments;
  • Mercado Pago — instant via app;
  • PicPay — instant, via balance or card;
  • Bank transfer (TED) — business days, any bank with active TED.
Pix is the most recommended method due to its speed and the absence of additional fees for standard transactions.

If your balance hasn't shown up within 15 minutes of a Pix confirmed by your bank, follow these steps: (1) check your bank statement to see whether the Pix was debited — if it wasn't, the payment didn't go through; (2) if it was debited, copy the EndToEndId (the Pix tracking code shown in the transaction details in your bank's app); (3) contact 11cc via live chat and provide this code. The team will locate the transaction and manually credit the balance if confirmed. Always keep your Pix receipt handy — it makes any dispute much easier to resolve.
Withdrawals

For accounts with completed identity verification (KYC), Pix withdrawals are processed within 15 minutes — 24 hours a day, 7 days a week, including national holidays. For first-time withdrawals or cases where KYC is still pending, the process may take up to 24 hours after documents are submitted. Withdrawals above R$ 10,000.00 may require additional manual review, which can add up to 48 hours to the processing time.

The minimum withdrawal amount at 11cc is R$ 50.00 via Pix. Withdrawals can only be made to a Pix key registered under the account holder's own name — 11cc does not process withdrawals to third-party accounts. This protects users against unauthorized withdrawals. Bonus balance cannot be withdrawn directly — it must first be converted into real balance by meeting the rollover requirement specified in the promotion.

The most common reasons for a blocked withdrawal at 11cc are:
  • Pending KYC: you haven't submitted your ID (RG or CNH) and proof of address yet. This is required before your first withdrawal;
  • Rollover not met: if you used a bonus, the combined balance (deposit + bonus) must meet the rollover requirement before it becomes available for withdrawal;
  • Pix key not registered: add a Pix key in your name in the account's financial settings;
  • Account under security review: periodic verification checks may temporarily pause withdrawals for a few hours.
If none of these situations apply, please contact support via live chat to check the specific status of your account.

No. The 11cc only processes withdrawals to Pix accounts and keys registered under the account holder's own name. The CPF linked to the withdrawal destination must match the CPF on file at 11cc. This rule exists to prevent fraud and money laundering, in compliance with the guidelines of the Central Bank of Brazil. There are no exceptions to this policy — not even for family members.
Bonuses & Promotions

The welcome bonus at 11cc is credited automatically on the first deposit of new accounts. To claim it, complete your registration, make a deposit within the first 7 days of creating your account, and the bonus is added to your bonus balance immediately. The standard rollover is 5x the combined deposit and bonus amount, with minimum odds of 1.60 for qualifying bets, and a 30-day window to complete it. See full details at Welcome Bonus.

Rollover is the total betting volume you need to complete in order to convert your bonus balance into real balance and make a withdrawal. At 11cc, a 5x rollover on a R$ 100.00 deposit + R$ 100.00 bonus means you need to place a total of R$ 1,000.00 in bets (5x the combined amount of R$ 200.00). Only bets with odds of 1.60 or higher count toward the rollover. Canceled bets, bets cashed out at below 50%, or bets on excluded markets do not count. You can track your rollover progress in real time in your account settings.

Unfortunately, no. When a bonus expires before the rollover is completed, the remaining bonus balance is automatically canceled. This is outlined in the Terms and Conditions of each promotion. Your real deposited balance is not affected — only the bonus balance. To avoid this, keep an eye on your rollover progress in your account, and if the expiry date is approaching with an incomplete rollover, contact support to check whether a deadline extension is possible in specific cases.

Yes. In addition to the welcome bonus, 11cc periodically offers to users with active accounts: weekly cashback on net losses, free bets on Brasileirão Série A matches and UFC fight cards, missions with progressive rewards, casino tournaments with prizes in BRL, and reload promotions on special dates. These offers are communicated by email and WhatsApp to users who opted in to receive platform communications, and are also visible in the promotions section after logging in.
Sports Betting

The 11cc covers the main sports and competitions on the Brazilian and international calendar: football (Brasileirão Série A, Série B, Copa do Brasil, Libertadores, Sul-Americana, European leagues), MMA and UFC with all fight cards, volleyball (men's and women's Superliga), basketball (NBB), tennis, American football (NFL), e-sports (CS2, League of Legends, Valorant, FIFA), and more. Pre-match and live betting available, with cash out on the main markets.

Cash out lets you settle a bet before the final result, receiving an amount calculated based on the event's current odds. If your bet is winning, the cash out value will typically be above your original stake but below the full potential payout. If it's losing, it gives you a chance to recover part of your stake before losing it all. Cash out is available for single and combo bets in the main football markets (Brasileirão, Libertadores) and MMA/UFC. Not all bets have cash out available — the button only appears when the feature is active for that specific market.

A pre-match bet is placed before the event starts, with odds locked in at the time of confirmation. A live bet is placed during the event, with odds that change in real time based on the score, time remaining, and other in-game factors. At 11cc, live bets on the Brasileirão and UFC are covered with dozens of markets per event — result, next goal, handicap, number of rounds, method of victory, and more. Live betting is more intense, with odds shifting every minute — or every strike, in the case of the UFC.

If an event is cancelled, postponed, or voided after your bet is confirmed, the 11cc refunds the full staked amount to the account's real balance. For combo bets where only one selection is voided, the bet is recalculated with the remaining selections, using odds of 1.00 for the voided selection. The refund or recalculation is processed automatically once the result is confirmed, typically within 24 hours of the event organization's official void ruling.
Casino

The casino at 11cc has over 3,500 games across multiple categories: slots with hundreds of titles from top providers, roulette in European, American, and live versions, classic blackjack and live variations, baccarat, casino poker, crash games verifiable by public hash, and live game shows. The Live Casino features Portuguese-speaking dealers streamed in HD in real time. Progressive jackpots are paid out in BRL directly to the account of 11cc.

RTP (Return to Player) is the theoretical percentage of total wagered money that a game pays back over time. A slot with a 96% RTP returns, on average, R$ 96.00 for every R$ 100.00 wagered across many rounds. It's a long-term statistical figure — it doesn't mean you'll receive exactly that percentage in any single session. The 11cc displays the RTP for each game in the title's details. The best slots available on the platform have an RTP above 95%. A higher RTP means a higher theoretical return, but it does not eliminate the element of randomness in each spin.

Crash games are a format where a multiplier rises progressively from 1.00x and you need to cash out before the crash happens. If you cash out before the crash, your winnings equal your stake multiplied by the multiplier at the time of cash out. If the crash happens before you cash out, you lose the bet. At 11cc, crash games use a provably fair algorithm — the outcome of each round can be independently verified via a cryptographic hash published before the round begins, ensuring the result cannot be manipulated after bets are placed.
Account & Security

On the 11cc login page 11cc, click "Forgot your password?" and enter the email address or CPF linked to your account. A reset link will be sent to that email within 2 minutes. Click the link, create a strong new password, and log in as usual. The link expires in 30 minutes. If you've also lost access to the registered email, contact support via live chat with your CPF and date of birth — identity verification is required and the process takes around 24 hours on average.

Access the security settings of your account at 11cc, find the "Two-Step Verification" option and follow the instructions to link your phone number. Once activated, every login will require a code sent via SMS or through an authenticator app. We strongly recommend enabling this feature — it keeps your account secure even if your password is compromised. If you change your phone number, update it in your profile before making any changes to your security settings to avoid losing access.

Act immediately: (1) try to log in and change your password in your account settings — use a completely new password you've never used before; (2) if you can't log in, use the password recovery option via email; (3) contact 11cc support 11cc via live chat and report the urgent security issue. Our team can temporarily lock access to your account while the situation is investigated. Also check whether the email address or phone number on your account has been changed — unauthorized access often involves attempts to update contact details in order to lock out the legitimate account holder.

To close your account at 11cc, contact support by email at suporte@11cc.click with the subject line "Account Closure" or request it directly via live chat. Before closing your account, make sure to withdraw any available balance — once the account is closed, unwithdrawn funds may be held in accordance with the Terms and Conditions. If the reason for closing your account is related to difficulty controlling your gambling, we recommend considering self-exclusion through the Responsible Gambling instead of simply closing the account, as self-exclusion comes with additional protections.
Responsible Gambling

Self-exclusion at 11cc 11cc blocks access to the account for a minimum period of 6 months, 1 year, or permanently. Once activated, it cannot be reversed before the minimum term — no exceptions. The system also blocks attempts to create new accounts using the same CPF during the exclusion period. During self-exclusion, you can withdraw your available real balance by contacting support. To activate, go to the Responsible Gambling in your account. If you're considering self-exclusion due to gambling difficulties, our support team is happy to talk it through with you — no judgment.

Go to your account settings on the 11cc, go to "Responsible Gambling" and select "Deposit Limit". You can set daily, weekly, or monthly limits. When you lower a limit, it takes effect immediately. To increase an existing limit, a mandatory 7-day reflection period applies before the change goes live — this is designed to protect decisions made impulsively. We recommend setting your limits right when you first access the platform, while you have a clear head.

The game pause (also known as a "cool-off") temporarily suspends your account for 24 hours, 7 days, or 30 days — with no option for early cancellation. During the pause, you cannot place bets or make new deposits, but you can view your history and request a withdrawal of your real balance. To activate, go to "Responsible Gambling" in your account settings, select "Game Pause," and choose the period. Activation is instant. It's a useful tool when you feel you're betting more than you'd like, but don't want a long-term exclusion.
Didn't Find Your Answer?

Our support team is available 24/7 to answer any question not covered here — in Brazilian Portuguese, with no chatbot standing in the way.

Live chat
Response in under 2 minutes
WhatsApp
24h human support
Email
suporte@11cc.click

Why 11cc Keeps an Up-to-Date FAQ Center

Transparency isn't just a buzzword in a betting platform's pitch — it shows up in practice when you look for information and find a complete answer without having to reach out to support. The 11cc invests in keeping these frequently asked questions updated because it believes that a well-informed player makes better decisions, experiences less frustration, and gets more out of their time on the platform.

The frequently asked questions on this page are based on real questions received by 11cc's support team 11cc every day — not a generic list copied from any platform. When a new question starts coming up frequently, it gets added here. When a rule or process on the platform changes, the answer is updated. The goal is simple: for you to find what you need to know about 11cc right here, in plain English, without having to wait for an agent.

About human support: even with a dedicated frequently asked questions comprehensive, there are situations that require personalised support — issues with specific transactions, questions about your individual account, or matters related to responsible gambling. For these cases, the support team at 11cc is available 24 hours a day via live chat, WhatsApp, and email, with agents who speak Brazilian Portuguese and understand the local betting experience.

The Most Common Questions from Brazilian Bettors at 11cc

After reviewing support contacts at 11cc, certain question categories stand out. Understanding these topics resolves most situations before you even need to reach out to support.

Pix Deposits & Withdrawals are the topics that generate the most questions — especially for first-timers. Most issues arise because users aren't sure of the exact timeframes (deposits in seconds, withdrawals in up to 15 minutes for verified accounts), or because the balance hasn't appeared and they don't know what to do. The answer is always: wait 15 minutes, and if it's still not resolved, contact support with your Pix EndToEndId.

Bonuses and rollover are the second most common topic in the frequently asked questions. The rollover concept confuses a lot of people at first — but it's straightforward: it's the total betting volume required to unlock your bonus balance for withdrawal. The 11cc uses a 5x rollover, which is reasonable by industry standards. The most common point of confusion is understanding that bets with odds below 1.60 do not count toward the rollover.

Identity verification (KYC) comes up a lot in frequently asked questions because many players only find out they need to submit documents when they try to make their first withdrawal. The rule is straightforward: KYC is required before your first withdrawal or once cumulative withdrawals exceed R$ 2,000.00. Completing KYC right after registration avoids any surprises when it's time to cash out.

Account security also raises a lot of questions — especially around phishing. It's worth emphasizing: the 11cc never asks for your password by email, WhatsApp, SMS, or any other channel. Any message asking for your credentials is a scam attempt. Two-step verification is the most effective protection available on the platform, and we recommend enabling it on your very first login.

Responsible Gambling: Questions Worth Addressing

The frequently asked questions on responsible gambling are the ones that 11cc handles with extra care — because behind those questions there's usually something more than a technical issue. When someone asks about self-exclusion or deposit limits, they're often recognizing a pattern in their own behavior that they want to change.

The answer from 11cc to those questions is always straightforward and non-judgmental: the tools are there, they're easy to use, and they genuinely work. Self-exclusion cannot be reversed early because it needs to hold firm in the moments when willpower fails — and those are exactly the moments when it matters most. Deposit limits take effect immediately when lowered because a decision made with a clear head deserves to be respected by the platform.

If you have questions about how to identify problematic gambling behavior, how to use the control tools, or simply want to talk about the topic without sharing your situation with someone close to you, 11cc's support team 11cc is available for that. The live chat and WhatsApp agents are specifically trained for these conversations — no generic scripts, no judgment, just concrete guidance.

Most Visited Questions
11cc by the Numbers
Casino games +3.500
Minimum Pix deposit R$ 20.00
Minimum Pix Withdrawal R$ 50.00
Pix withdrawal timeframe Up to 15 min
Welcome bonus rollover 5x
Support available 24h / 7 days
Terms & Conditions

For complete information on bonus rules, withdrawals, identity verification, and other platform policies, please refer to the Terms & Conditions from 11cc. In the event of any conflict between the FAQ and the Terms, the Terms shall prevail.

Responsible Gambling

If you have questions about managing your spending or need to take a break, visit Responsible Gambling. Limit, pause, and self-exclusion tools are available directly in your 11cc account.

Ready to Get Started at 11cc?

Free sign-up, Pix deposits in seconds, a bonus on your first deposit, and bets on Brasileirão, UFC, live casino, and much more. The 11cc is built for Brazilian bettors.

Create Free Account I Already Have an Account — Log In
Português