The 11cc takes user privacy seriously. This document clearly explains what data we collect, why we collect it, how we use it, who we share it with, and what your rights are as a data subject — all in full compliance with the Lei Geral de Proteção de Dados (LGPD).
Six pillars of 11cc's commitment to the privacy of Brazilian users
Full name, CPF, email, phone number, address and payment details provided at registration. We also collect browsing and device data to improve your experience on 11cc and keep your account secure.
Section 2Your data is used to operate your account, process deposits via Pix and boleto, verify your identity (KYC), personalize your experience and meet legal obligations — never sold to third parties.
Section 311cc shares data only with strictly necessary partners — payment processors, KYC providers, and game suppliers — and with authorities when required by Brazilian law.
Section 4256-bit SSL encryption across all communications, restricted-access servers, and continuous monitoring. Passwords are stored using cryptographic hashing — not even the 11cc team can access them.
Section 5Under the LGPD, you have the right to access, correct, port, and delete your data. 11cc responds to requests within 15 business days. Learn how to exercise each right without any hassle.
Section 711cc uses essential cookies to keep the platform running and analytics cookies to improve the experience. You can manage your preferences at any time through your account settings.
Section 8The 11cc respects the privacy of all users registered in Brazil. This Privacy Policy describes, in a transparent and accessible way, how the platform available at 11cc.click collects, uses, stores, shares, and protects your personal data.
This document is drafted in accordance with the General Data Protection Law (LGPD — Law No. 13,709/2018), which governs the processing of personal data in Brazil. By creating an account or continuing to use the services of 11cc, you confirm that you have read and understood this policy.
Clear commitment: The 11cc never sells users' personal data to third parties. It never shares financial information with advertisers. And it never uses your data for purposes you did not authorize when accepting this policy.
If you have any questions about this Privacy Policy, please contact our Data Protection Officer (DPO) at privacidade@11cc.click or through our customer support, available 24 hours in Portuguese.
For the purposes of this Privacy Policy and as defined by the LGPD, the data controller is the company responsible for operating the platform 11cc, available at 11cc.click.
The controller is responsible for:
To exercise any right as a data subject or for clarification about this policy, the direct contact channel with the controller is privacidade@11cc.click, with a response time of up to 15 business days.
The 11cc only collects the data necessary to provide the contracted services, meet legal obligations, and ensure platform security. Data is organized into the following categories:
Identification and registration data:
Financial and payment data:
Browsing and device data:
Verification documents (KYC):
Legal basis: The processing of the data listed above is based on contract performance (Art. 7, V of the LGPD), compliance with a legal obligation (Art. 7, II), legitimate interest (Art. 7, IX) and, where applicable, the data subject's explicit consent (Art. 7, I).
Every piece of data collected by the 11cc has a specific, legitimate purpose. We do not use data for purposes incompatible with those described below:
The 11cc does not use your data to build consumer profiles for third-party advertising purposes, does not sell it, and does not transfer it to companies outside the operational group without your explicit authorization.
The 11cc shares personal data with third parties only when strictly necessary to provide the services or when required by law. The categories of recipients are:
Zero commercial sharing: The 11cc never shares user data with advertising networks, data brokers, external marketing companies, or any third party for commercial purposes not directly related to platform operations.
All partners and vendors that process personal data of users of the 11cc are bound by specific data processing agreements that require confidentiality, security, and compliance with the LGPD.
The 11cc implements a comprehensive set of security measures to protect your personal data against unauthorized access, loss, alteration, or improper disclosure:
In the event of a security incident that may compromise users' personal data, the 11cc will notify the Autoridade Nacional de Proteção de Dados (ANPD) and affected data subjects within the timeframes set by the LGPD, according to the nature and risk of the incident.
Security is a shared responsibility: use a strong, unique password for 11cc, enable two-step verification and never share your credentials. 11cc will never ask for your password via email, WhatsApp or chat.
The 11cc retains personal data for as long as necessary to fulfill the purposes described in this policy, in compliance with the minimum retention periods established by Brazilian law:
Once retention periods expire, data is securely deleted or anonymized, making it impossible to identify the data subject.
The LGPD grants you, as the data subject, a set of rights that 11cc is fully committed to honoring. Here is what you can request:
| Right | What this means in practice | How to submit a request |
|---|---|---|
| Access | Receive a copy of all personal data 11cc holds about you, including your betting and transaction history. | Email or chat |
| Correction | Correct inaccurate, incomplete, or outdated information in your account, such as your address or mobile number. | Account profile or support |
| Anonymization or Blocking | Request that unnecessary or excessive data be anonymized or that its use be temporarily suspended. | Email the DPO |
| Portability | Receive your data in a structured, machine-readable format for transfer to another controller. | Email the DPO |
| Erasure | Request the deletion of data processed on the basis of consent. Data retained under a legal obligation cannot be deleted before the required period. | Email the DPO |
| Withdrawal of Consent | Withdraw consent at any time for processing based on that legal basis — such as promotional communications. | Account settings |
| Data Sharing Information | Obtain the full list of third parties with whom your data has been shared. | Email the DPO |
| Objection | Object to processing carried out on the basis of legitimate interest when no overriding legitimate ground exists. | Email the DPO |
To exercise any of these rights, send your request to privacidade@11cc.click with the subject line "LGPD Rights — [your right]" and include the email address registered to your account for identity verification. A 11cc responds within 15 business days.
If your request is not resolved to your satisfaction, you may file a complaint directly with the National Data Protection Authority (ANPD), the Brazilian regulatory body responsible for enforcing the LGPD.
The 11cc uses cookies and similar technologies to keep the platform running, improve user experience, and analyze performance. Cookies are small text files stored on your device when you access the site or use the app.
Types of cookies used:
The 11cc does not use third-party behavioral advertising cookies. No data collected through cookies is shared with ad networks.
You can manage and delete cookies at any time through your browser settings (Chrome, Firefox, Safari, Edge) or through the app preferences in your account settings. Disabling essential cookies may prevent the platform from functioning properly.
The platform 11cc is intended exclusively for individuals aged 18 years of age or older. We do not knowingly collect personal data from anyone under 18 or allow minors to use our services.
The age verification process — including CPF confirmation and, where necessary, KYC documentation — is a fundamental part of new user onboarding, specifically to ensure that no minors can access the platform.
If we detect that an account was created by someone under 18, the account is immediately closed, all data is securely deleted, and any deposited funds are returned to the original payment method. This process is irreversible and takes place regardless of any request from the user.
Parents or guardians who become aware of misuse of the platform by a minor may contact the support team at 11cc at support@11cc.click to report the situation and request immediate account closure.
In general, the personal data of users of the 11cc are stored and processed in Brazil. However, some international technology vendors and game providers — such as Evolution Gaming and Pragmatic Play — may process session identifiers on servers outside the country.
When this international transfer occurs, the 11cc ensures that:
Your banking and financial data — including Pix key, card details, and transaction history — are processed exclusively in Brazil by partners certified by the Banco Central do Brasil. This category of data is never transferred to international servers.
The 11cc may update this Privacy Policy periodically to reflect changes in Brazilian law, the platform's privacy practices, or the services offered.
Material changes — those that significantly affect your rights or the way we handle your data — will be communicated at least 15 days' notice via registered email and through a prominent notice on the platform upon the next login.
The current version of this Privacy Policy is always the one available on the 11cc.click/privacy-policy, with the date of the last update indicated at the top of the document. Continued use of the platform after the effective date of any changes constitutes acceptance of the revised policy.
If you disagree with any material change, you may exercise your right to close your account and request data portability or deletion before the new terms take effect.
The 11cc has appointed a Data Protection Officer (DPO) as required by the LGPD, responsible for handling data subject requests and ensuring that personal data processing on the platform remains compliant.
For questions about privacy, data protection, exercising LGPD rights, or inquiries about this policy, the available contact channels are:
Complaints to the ANPD: if you are not satisfied with the response from the 11cc an LGPD rights request, you may file a complaint directly with the Autoridade Nacional de Proteção de Dados (ANPD), the federal regulatory body responsible for overseeing data protection in Brazil.
Straightforward answers about how your data is handled on the platform
256-bit SSL, bcrypt-hashed passwords, two-step verification and 24/7 monitoring. Your data is protected by multiple layers of security at 11cc.
This Privacy Policy supplements the Terms and Conditions of 11cc. In the event of any conflict, the Terms govern contractual matters and this Policy governs privacy matters.
Your gameplay behavior data is analyzed to identify patterns that may indicate problem gambling. Learn more at Responsible Gambling.
To exercise your LGPD rights — access, correction, portability, deletion — please get in touch: privacidade@11cc.click. Response within 15 business days.
At 11cc, you know exactly what data you share and why. End-to-end encryption, LGPD compliance, and zero data selling. Create your account and bet with peace of mind.
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